Return Policy

Effective Date: April 1, 2022

This Return Policy (“Return Policy”) pertains to tangible products (“Hardware”) purchased by you (the “Customer”, “you”, or “your”) from or through Westchester Media Works, LLC (the “Company”, “we”, “us”, or “our”).

ALL RETURNS ARE SUBJECT TO A MINIMUM 15% RESTOCKING FEE.

If for any reason you are not completely satisfied with your purchase, you may return the item(s) to us within 30 days from the date of delivery, subject to the following:

• All returns must include a valid RMA number (see The Return Process below)
• All returned items must be in new condition
• All returned items must include all accompanying accessories, including, but not limited to, all:
  • manuals and documentation
  • software support media (OS, driver disks, etc.)
  • power and data cables
  • assembly hardware and tools
  • blank warranty cards
• All returned items must be in their original, unaltered packaging, including:
  • all packing material
  • an intact UPC code

Non-refundable Items

Special-order items, including items provided as part of a custom design, are non-refundable.

Damaged, Defective, or Missing Items

At our discretion, defective items may be refunded, exchanged (for the same or equivalent model), or repaired.

We must receive claims for missing items or items damaged in transit within two (2) business days of your receipt of merchandise.

Refunds and Credits

Once we receive and inspect your returned item(s), we will reimburse you using the same means of payment used to place the order. Please allow up to 14 days from when we receive the return for a credit to appear. Please note that we can only refund the original purchase price less a 15% restocking fee. Any applicable shipping or handling fees are non-refundable.

Limited Liability

Warranties are provided by the manufacturer of each product. To the fullest extent permitted by applicable law, we will not be liable for any indirect, incidental, or consequential damages attributable to your use of any product purchased from or through us.

We are not responsible for personal items or data left on returned merchandise. Please remove all such items and data before returning merchandise.

The Return Process